Help Center
Answers to common questions about orders, delivery and payments.
How do I track my order?
Once your order is placed, you can follow its progress from Placed to Delivered on your Orders page. Once it's out for delivery, you'll also get a live tracking view with your delivery partner's details.
What payment methods do you accept?
We accept mobile money and cash on delivery. You'll choose your preferred method at checkout.
What is your return and warranty policy?
All products come with a manufacturer warranty. If an item arrives damaged or faulty, contact us within 48 hours of delivery and we'll arrange a replacement or refund.
Do you deliver outside Accra?
Yes, we deliver across Ghana. Delivery times and fees vary by region and are shown at checkout before you confirm your order.
How do I become a delivery partner?
Delivery partners are onboarded directly by our team. Reach out through the contact details below and we'll walk you through the process.
Still need help?
Reach out and our team will get back to you.
- JR85+V56, Accra
- +233 54 597 9209
- hello@thesellersshop.com